Developments in technology have led to changes in shopping habits and an increase in the share of electronic commerce in total retail trade.

It is of great importance that consumers are fully and accurately informed about their purchases without the opportunity to see and control the products, and their right of withdrawal and delivery.

In this context, the statement made by the Ministry of Commerce; It was stated that the applications regarding the cancellation of the orders by the sellers without any explanation or due to the lack of stock of the ordered goods are being followed closely.

In 2022, 75 companies were examined and audited. A total of 41 million 280 thousand 656 liras was fined 46 companies.

In the first five months of 2023, a total of 9 million 252 thousand 704 lira fines were imposed on 6 companies, and investigations were initiated for 6 companies.


“It was observed that there was an increase in complaints”

The ministry’s statement included the following words:


“It has been observed that there has been an increase in the complaints regarding the cancellation of orders placed in the electronic commerce environment without justification due to the exchange rate and price increases in the applications sent to our Ministry with the news in the traditional and social media in recent days.


In this context, in the letter sent by the Ministry to the Union of Chambers and Commodity Exchanges of Turkey and the Turkish Tradesmen and Craftsmen’s Federation in order to inform the companies operating in the sector, the cancellation of the distance contract by the seller due to the sale of a product that is out of stock or without any justification, is prohibited by Law No. 6502 on the Protection of Consumers and Distance Contracts. It has been stated that this constitutes a violation of the relevant provisions of the Regulation.

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